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How to contact us

You can provide feedback or make an enquiry by email, in person, telephone or by post.

To support our role as an effective and responsive regulator, we aim for all engagement between Earth Resources Regulation and stakeholders to be courteous, professional and effective. We have developed guidelines outlining what you can expect from our team and how you can support us in our interaction.

In person

Melbourne office

Earth Resources Information Centre
Level 15, 1 Spring Street
Melbourne VIC 3000

Ballarat office 

402 Mair Street
Ballarat Central VIC 3350

Benalla office

89 Sydney Road
Benalla VIC 3672

Bendigo office

Midland Highway
Epsom VIC 3551

Traralgon office

55 Grey Street
Traralgon VIC 3844

Operational information

Opening hours: Monday to Friday 9:00am to 5.00 pm (excluding public holidays)


Phone: 1300 366 356

By post

Manager Stakeholder Relations
Stakeholder Relations and Strategy
Earth Resources Regulation
GPO Box 2392
Melbourne, Victoria 3001

How we manage feedback and enquiries


We appreciate your feedback and consider it valuable as it helps us to improve the way we communicate and provide our services.


If you are making an enquiry about a specific matter and require a reply we:

  • provide you with an acknowledgment advising we have received your enquiry
  • assess the nature of your enquiry and prioritise it
  • source and provide you with the information you seek.

Website feedback

If your enquiry relates to our website, please use the Department of Economic Development, Jobs, Transport and Resources contact us form.

Need to know more?


Manager Stakeholder Relations
Stakeholder Relations and Strategy
Earth Resources Regulation
Phone: 1300 366 356

Have a complaint or an objection to a licence?

Find out more about the complaints we manage or register an objection to a licence application.

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How we manage your privacy

Freedom of Information

Learn about how we manage your privacy.