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Contact Us

Customer Service Officer

Contact the Customer Service Centre between 8am and 6pm Monday to Friday for free advice and information on a range of issues.

By phone

Within Australia, phone 136 186 for the cost of a local call (additional costs apply for calls from mobile and public telephones).

By email

Or use our online enquiry form

Earth Resources contacts

 Earth Resources contacts can be found by visiting their related contact pages.

Earth Resources Tenement applications

If you wish to lodge an Earth Resources Tenement application you must lodge your application by post or in person at the Earth Resources Information Centre as follows:

By post
Department of Economic Development, Jobs, Transport and Resources
Earth Resources Information Centre
GPO Box 2392
Melbourne VIC 3001

In person
Earth Resources Information Centre
Level 15, 1 Spring Street,
Melbourne VIC 3000

Please note: if you are posting your application please ensure that you allow for postal delays that may impact on the validity of your application.


As of 1 July 2016, the Energy portfolio moved to the Department of Environment, Land, Water and Planning (DELWP). This website will be progressively updated to reflect this change. Please visit DELWP for contact details for the Energy division.